Pageline Solutions Accountants
 
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Privacy Policy
 

We are Pageline Solutions of 500 Westgate Road.  We are committed to protecting and respecting your privacy at all times. We are a data controller (i.e. a company responsible for, and controlling processing of, your personal data). 

We are 100% committed to safeguarding the privacy of our website visitors, clients, employers and other stakeholders. This policy sets out how we will treat your personal information and the basis on which any personal data collected from you (our clients, users and visitors to the website), or that you provide to us, will be processed by us.  Please read the following carefully to understand our processes,  and practices regarding your personal data.

Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. We may update this privacy policy from time-to-time by posting a new version on our website and we will time stamp when this policy has been updated. You should check this page occasionally to ensure you are happy with any changes.

What do we collect?

Our Company may collect, store and use the following kinds of personal data:

Information provided to us.

Personal Identification Data includes first name, surname, other names, username or similar identification reference, title, date of birth and sex. information that you provide to us for the purpose of registering with us.

Personal Contact Information includes billing and home address, email address and telephone numbers.
Financial Data includes bank account details.

Transactional Data includes details about payments to and from you and other details of services you have engaged with. This may also include information relating to any transactions carried out between both you and us or in relation to this website, including information relating to any purchases you make of our goods or services.

Other Data includes any other information that you choose to send to us.

Information we collect about you

Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website. This may also include information about your computer and about your visits to and use of this website, such as your IP address, geographical location, browser type, referral source, length of visit and number of page views.

Usage Data includes information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters.

If you fail to provide personal data

Please note, if you fail to provide personal data, where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform a contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us. Please note we will always notify you if this is the case at the time.

Informing us of changes

It is important that personal data we hold about you is accurate and up to date. Please keep us informed on any changes to your personal data during our business relationship. Please see the ‘your rights’ section below for further details.

Information about other people

If you provide information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can give consent on his/her behalf to the processing of his or her personal data and receive on his/her behalf any data protection notices.

How do we collect your data?

Our Company uses a variety of methods to collect your data which include the following:

Interreacting directly with you.

By interreacting with you we may ascertain personal data such as personal identification data, contact details, financial data or other data described above.Automated technologies or interactions When you interact with our website, we may collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our section on Cookies below for further details.

Third parties or publicly available sources

We may receive personal data about you from various third parties and public sources such as:

  • Technical Data from analytics providers such as Google based outside the EU;
  • Identification details and Contact Data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.

Using your personal data

We have set out below details on how we plan to use your personal data.

Information provided to us.

The personal information you provide to us detailed above may be used to:

  • Carry out our obligations arising from any contracts entered between you and us and to provide you with the information and professional services that you request from us;
  • Provide you with information about other services we may be able to offer that are similar to those that you have already purchased or enquired about;
  • Notify you about details of current services and any changes to our service offering;
  • Provide the highest level of professional services to you;
  • Send statements and invoices to you and collect payments from you.

Information we collect about you

The personal information we collect about you detailed above may be used to:

  • Effectively administer the website to improve experiences for all users;
  • Improve your browsing experience by personalising the website to meet your needs and preferences;
  • Support us in keeping our website safe and secure.

Information we receive from other sources

We may combine information with information you give to us and information we collect about you and use this information and the combined information for the purposes set out above (depending on the types of information we receive).

As well as the above we may also:

Send you general (non-marketing) commercial communications;

Send you email notifications which you have specifically requested;

Send to you our newsletter and other marketing communications (relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology you can inform us at any time if you no longer require marketing communications to be sent by emailing us at using the contact link);

Provide third parties with statistical information about our users, but this information will not be used to identify any individual user.

Purpose of using your personal data

We have set out below a description of all the ways we plan to use your personal data, together with the legal bases we rely on to do so.

Purpose / activityLawful basis for processing data
Information required to register a new client
  • Performance of a contract with you
Information required to process/deliver goods and services including but not limited to managing payment of fees or collecting debt owed to us
  • Performance of a contract with you
  • Necessary for our legitimate interests (to recover debts due accordingly)
Information required to manage our relationship with you, including updating our terms of business or this privacy policy
  • Performance of a contract with you
  • Necessary to comply with a legal obligation
To administer and protect our business and this website (e.g. troubleshooting, data analysis, testing, system maintenance)
  • Necessary for our legitimate interests (including running our business, provision of administration and IT services, network security and to prevent fraud)
To use data analytics to improve our website, services, marketing, customer relationships and experiences
  • Necessary for our legitimate interests (including defining types of customers for our services, to keep our website up to date and relevant, to develop our business)
To make suggestions and recommendations to you about professional services that may be of interest to you
  • Necessary for our legitimate interests (including maintaining business relationships, developing professional services and growing our business)
To send you marketing, such as our newsletter
  • Consent or necessary for our legitimate interests

Disclosure of your personal data

We may share your information with selected third parties including:

  • business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
  • analytics and search engine providers that assist us in the improvement and optimisation of our website;
  • professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the EU who provide consultancy, banking, legal, insurance and accounting services; or
  • HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances

We may disclose your personal information to third parties:

  • in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
  • if all, or substantially all, of our assets are acquired by a third party, in which case personal data held by us about our clients will be one of the transferred assets; and
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply any agreements we have; or to protect the rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you:
to the extent that we are required to do so by law;

  • in connection with any legal proceedings or prospective legal proceedings;
  • in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
  • Except as provided in this privacy policy, we will not provide your information to third parties.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

Cookies

We use cookies on our website to better the users experience whilst they visit the website. A cookie is a text file sent by a web server to a web browser and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser and provide the users with a tailored experience.

We may send a cookie which may be stored on by your browser on your computer’s hard drive. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer and/or device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer and/or device.  

We may use information we obtain from the cookie in the administration of this website, to improve the website’s usability and for marketing purposes. We may also use that information to recognise your computer when you visit our website, and to personalise our website for you. Our advertisers may also send you cookies.We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html.

How to manage cookies

Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.) This will, however, have a negative impact upon the usability of many websites, including this one.
International data transfers

We do not routinely transfer data outside the European Economic Area (EEA), however whenever we do, we ensure a similar degree of protection is afforded to it by ensuring safeguards are implemented. For example, we will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

If you are in the European Union, information which you provide may be transferred to countries (including the United States, Japan) which do not have data protection laws equivalent to those in force in the European Union. You expressly agree to such transfers.

Data Retention

We only retain your personal data for as long as we deem necessary. Subject to our obligation to retain data under our separate legislative, insurance or regulatory requirements, from 25 May 2018 onwards we will:

keep records for active clients who we receive continued instructions for up to 10 years; and
discard any information which is over 7 years old when a client terminates their arrangement with us. Data obtained in the 7 years prior to termination, will be retained for a further 7 years.
We are working to retrospectively apply these data retention rules to all our records and will keep you updated with our progress.
In some circumstances you can ask us to delete and amend your data. Please see the ‘Your Rights’ section below for further details on how to amend your information or request deletion of your personal data.

Security of your personal data

We have reviewed internal procedures and have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed such as:

  • Password protection of any sensitive data sent by of email
  • Password protection for any USB devices
  • Securely locking filing cabinets to prevent unauthorised access

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all electronic personal information you provide on our secure servers and all hard copies will be securely stored. All electronic transactions you make to or receive from us will be encrypted using SSL technology.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
You are responsible for keeping your password and user details confidential. We will not ask you for your password.

Your rights

You have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. Provision of such information may be subject to the payment of a fee.

Request a rectification of personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, although there may be a requirement to verify the accuracy of new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent.

Complain you have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance. See below on how to contact us.

Third party websites

Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Contact

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Call us on: 0191 226 0615

Or write to us at:

Pageline Solutions, 
500 Westgate Rd,
Newcastle upon Tyne,
NE4 9BL